How to Become a Business Analyst in Top Management


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A business analyst is a person who analyzes the function and structure of an organization, to be able to come up with ways to fix the organization’s problems.

In the field of information technology, a business analyst is going to evaluate the organization’s business structure to determine how it integrates with modern technology. The idea is always to establish the organization’s business requirements or objectives, and subsequently improve the efficiency of IT in meeting those requirements / objectives.

Listed here are some of the necessary skills you could possibly find outlined as a business analyst:

Be Analytic
A business analyst needs to be extremely detail-oriented. You must have good analytical skills to be able to understand the different business attributes. You must understand what planning, documentation and assessment techniques or methodologies to utilize. Sharpen your investigative skills to be able to diagnose business system issues and come up with effective solutions.

Make sure that you have top interactive skills.
Different interactive skills like listening, facilitating, interviewing, and documentation skills are a necessity. You should be capable of explaining both technological and business designs to a wide audience (technical as well as non-technical).

You should be distinct, concise and tactful. You should possess great negotiation skills. In fact, part of your job would be to persuade both the leadership of the organization and the employees to accept your plans.

Be well competent in business skills.
Relating to the business side, a business analyst should become aware of strategic planning, business enhancement methodologies, case improvement and business writing.

Enhance your management skills.
A business analyst needs to be adept at decision-making, time supervision and organizational skills. You should have a working expertise in project management approaches and tools.

Stay current with technical skills.
On the technological side, you must have a working comprehension of computer hardware and software employed in the field. If you happen to be on the more technological side of the business, you might be required to be familiar with information technology principles and guidelines, engineering systems, modeling methods, technical writing as well as others.

Have high interpersonal skills.
To be in a position to get the cooperation of all of the levels of the organization, outstanding interpersonal skills are essential. You must be prepared to work with different people and bring them jointly towards a common purpose. Some are employed in multi-cultural environments which means, sensitivity and understanding of various work approaches is as well important.

The Business Analyst Career

Job Of A Business Analyst

A business analyst can prove to be a savior for the business, if it is heading towards troubled waters on account of faulty business strategies. Hiring a business analyst not only improves the working of the company, but also simplifies client interaction. Therefore, if you take a job as a business analyst, keep in mind that you are expected to help the company save money.

A business analyst interprets the project terms and simplifies the business requirements of the stakeholder and sponsor. They formulate an effective project communication system. It is the business analyst’s job to gather accurate data and analyze information on clientele, staff and users, in relation to the technology used. Business analysts are needed in all industries, whether banking, telecommunication, software or pharmaceutical. They are employed in consultancies to offer business related solutions to client firms.

A business analyst studies various business-related problems and works toward finding solution for them. The job also involves system and functional analysis. The business analyst is a common link between the department of information and the enterprise. They collate and document the necessary requirements for the business and make it available for the information technology department.

The Business analyst understands the specific needs of the organization and finds a sound technical solution for the same. They interpret the project terms and simplify relations between the IT department and the business as a whole. The business analyst gathers accurate data and information about the staff and users, in connection with the human resources department and the technology at hand. Thereafter, they develop an effective project communication system, keeping in mind the various business possibilities and predicted threats. In larger organizations, there are both Senior Business Analysts and Junior Business Analysts.

The Functions Of A Business Analyst Are:

Strategist – A company should always focus on a winning strategy. Business analysts provide various business strategies that enable the business to survive the constant competition.

Architect – After strategically analyzing the business needs, the business analyst designs a work strategy to run the business efficiently. Afterwards, the business analyst provides the company with a design to achieve the company goals and objectives.

System Analyst – System analysts work towards getting the best returns from expensive IT investments.

The business analyst has to make sure that the business does not face any threat in future. As a part of their job, a business analyst warns the company about the various profit and loss possibilities in the future. This helps management to be able to tackle any kind of situation efficiently.

Benefits Of A Business Analyst Career

A business analyst can prove to be a savior for the business, if it is heading towards troubled waters on account of faulty business strategies. Hiring a business analyst not only improves the working of the company, but also simplifies client interaction. Therefore, if you take a job as a business analyst, keep in mind that you are expected to help the company save money.

A business analyst interprets the project terms and simplifies the business requirements of the stakeholder and sponsor. They formulate an effective project communication system. It is the business analyst’s job to gather accurate data and analyze information on clientele, staff and users, in relation to the technology used. Business analysts are needed in all industries, whether banking, telecommunication, software or pharmaceutical. They are employed in consultancies to offer business related solutions to client firms.

Business Analyst Finance Domain Sample Resume

This is just a sample Business Analyst resume for freshers as well as for experienced job seekers in Finance domain of business analyst or system analyst. While this is only a sample resume, please use this only for reference purpose, do not copy the same client names or job duties for your own purpose. Always make your own resume with genuine experience.

Name: Justin Megha

Ph no: XXXXXXX

your email here.

Business Analyst, Business Systems Analyst

SUMMARY

Accomplished in Business Analysis, System Analysis, Quality Analysis and Project Management with extensive experience in business products, operations and Information Technology on the capital markets space specializing in Finance such as Trading, Fixed Income, Equities, Bonds, Derivatives(Swaps, Options, etc) and Mortgage with sound knowledge of broad range of financial instruments.
Over 11+ Years of proven track record as value-adding, delivery-loaded project hardened professional with hands-on expertise spanning in System Analysis, Architecting Financial applications, Data warehousing, Data Migrations, Data Processing, ERP applications, SOX Implementation and Process Compliance Projects.
Accomplishments in analysis of large-scale business systems, Project Charters, Business Requirement Documents, Business Overview Documents, Authoring Narrative Use Cases, Functional Specifications, and Technical Specifications, data warehousing, reporting and testing plans.
Expertise in creating UML based Modelling views like Activity/ Use Case/Data Flow/Business Flow /Navigational Flow/Wire Frame diagrams using Rational Products & MS Visio.
Proficient as long time liaison between business and technology with competence in Full Life Cycle of System (SLC) development with Waterfall, Agile, RUP methodology, IT Auditing and SOX Concepts as well as broad cross-functional experiences leveraging multiple frameworks.
Extensively worked with the On-site and Off-shore Quality Assurance Groups by assisting the QA team to perform Black Box /GUI testing/ Functionality /Regression /System /Unit/Stress /Performance/ UAT’s.
Facilitated change management across entire process from project conceptualization to testing through project delivery, Software Development & Implementation Management in diverse business & technical environments, with demonstrated leadership abilities.

EDUCATION

Post Graduate Diploma (in Business Administration), USA
Master’s Degree (in Computer Applications),
Bachelor’s Degree (in Commerce),

TECHNICAL SKILLS

Documentation Tools UML, MS Office (Word, Excel, Power Point, Project), MS Visio, Erwin

SDLC Methodologies Waterfall, Iterative, Rational Unified Process (RUP), Spiral, Agile

Modeling Tools UML, MS Visio, Erwin, Power Designer, Metastrom Provision

Reporting Tools Business Objects X IR2, Crystal Reports, MS Office Suite

QA Tools Quality Center, Test Director, Win Runner, Load Runner, QTP, Rational Requisite Pro, Bugzilla, Clear Quest

Languages Java, VB, SQL, HTML, XML, UML, ASP, JSP

Databases & OS MS SQL Server, Oracle 10g, DB2, MS Access on Windows XP / 2000, Unix

Version Control Rational Clear Case, Visual Source Safe

PROFESSIONAL EXPERIENCE

SERVICE MASTER, Memphis, TN June 08 – Till Date

Senior Business Analyst

Terminix has approximately 800 customer service agents that reside in our branches in addition to approximately 150 agents in a centralized call center in Memphis, TN. Terminix customer service agents receive approximately 25 million calls from customers each year. Many of these customer’s questions are not answered or their problems are not resolved on the first call. Currently these agents use an AS/400 based custom developed system called Mission to answer customer inquiries into branches and the Customer Communication Center. Mission – Terminix’s operation system – provides functionality for sales, field service (routing & scheduling, work order management), accounts receivable, and payroll. This system is designed modularly and is difficult to navigate for customer service agents needing to assist the customer quickly and knowledgeably. The amount of effort and time needed to train a customer service representative using the Mission system is high. This combined with low agent and customer retention is costly.

Customer Service Console enables Customer Service Associates to provide consistent, enhanced service experience, support to the Customers across the Organization. CSC is aimed at providing easy navigation, easy learning process, reduced call time and first call resolution.

Responsibilities

Assisted in creating Project Plan, Road Map. Designed Requirements Planning and Management document.
Performed Enterprise Analysis and actively participated in buying Tool Licenses.
Identified subject-matter experts and drove the requirements gathering process through approval of the documents that convey their needs to management, developers, and quality assurance team.
Performed technical project consultation, initiation, collection and documentation of client business and functional requirements, solution alternatives, functional design, testing and implementation support.
Requirements Elicitation, Analysis, Communication, and Validation according to Six Sigma Standards.
Captured Business Process Flows and Reengineered Process to achieve maximum outputs.
Captured As-Is Process, designed TO-BE Process and performed Gap Analysis
Developed and updated functional use cases and conducted business process modeling (PROVISION) to explain business requirements to development and QA teams.
Created Business Requirements Documents, Functional and Software Requirements Specification Documents.
Performed Requirements Elicitation through Use Cases, one to one meetings, Affinity Exercises, SIPOC’s.
Gathered and documented Use Cases, Business Rules, created and maintained Requirements/Test Traceability Matrices.

Client: The Dun & Bradstreet Corporation, Parsippany, NJ May’ 2007 – Oct’ 2007

Profile: Sr. Financial Business Analyst/ Systems Analyst.

Project Profile (1): D&B is the world’s leading source of commercial information and insight on businesses. The Point of Arrival Project and the Data Maintenance (DM) Project are the future applications of the company that the company would transit into, providing an effective method & efficient report generation system for D&B’s clients to be able purchase reports about companies they are trying to do business.

Project Profile (2): The overall purpose of this project was building a Self Awareness System(SAS) for the business community for buying SAS products and a Payment system was built for SAS. The system would provide certain combination of products (reports) for Self Monitoring report as a foundation for managing a company’s credit.

Responsibilities:

Conducted GAP Analysis and documented the current state and future state, after understanding the Vision from the Business Group and the Technology Group.
Conducted interviews with Process Owners, Administrators and Functional Heads to gather audit-related information and facilitated meetings to explain the impacts and effects of SOX compliance.
Played an active and lead role in gathering, analyzing and documenting the Business Requirements, the business rules and Technical Requirements from the Business Group and the Technological Group.
Co – Authored and prepared Graphical depictions of Narrative Use Cases, created UML Models such as Use Case Diagrams, Activity Diagrams and Flow Diagrams using MS Visio throughout the Agile methodology
Documented the Business Requirement Document to get a better understanding of client’s business processes of both the projects using the Agile methodology.
Facilitating JRP and JAD sessions, brain storming sessions with the Business Group and the Technology Group.
Documented the Requirement traceability matrix (RTM) and conducted UML Modelling such as creating Activity Diagrams, Flow Diagrams using MS Visio. Analysed test data to detect significant findings and recommended corrective measures
Co-Managed the Change Control process for the entire project as a whole by facilitating group meetings, one-on-one interview sessions and email correspondence with work stream owners to discuss the impact of Change Request on the project.
Worked with the Project Lead in setting realistic project expectations and in evaluating the impact of changes on the organization and plans accordingly and conducted project related presentations.
Co-oordinated with the off shore QA Team members to explain and develop the Test Plans, Test cases, Test and Evaluation strategy and methods for unit testing, functional testing and usability testing

Environment: Windows XP/2000, SOX, Sharepoint, SQL, MS Visio, Oracle, MS Office Suite, Mercury ITG, Mercury Quality Center, XML, XHTML, Java, J2EE.

GATEWAY COMPUTERS, Irvine, CA, Jan 06 – Mar 07

Business Analyst

At Gateway, a Leading Computer, Laptop and Accessory Manufacturer, was involved in two projects,

Order Capture Application: Objective of this Project is to Develop Various Mediums of Sales with a Centralized Catalog. This project involves wide exposure towards Requirement Analysis, Creating, Executing and Maintaining of Test plans and Test Cases. Mentored and trained staff about Tech Guide & Company Standards; Gateway reporting system: was developed with Business Objects running against Oracle data warehouse with Sales, Inventory, and HR Data Marts. This DW serves the different needs of Sales Personnel and Management. Involved in the development of it utilized Full Client reports and Web Intelligence to deliver analytics to the Contract Administration group and Pricing groups. Reporting data mart included Wholesaler Sales, Contract Sales and Rebates data.

Responsibilities:

Product Manager for Enterprise Level Order Entry Systems – Phone, B2B, Gateway.com and Cataloging System.
Modeled the Sales Order Entry process to eliminate bottleneck process steps using ERWIN.
Adhered and practiced RUP for implementing software development life cycle.
Gathered Requirements from different sources like Stakeholders, Documentation, Corporate Goals, Existing Systems, and Subject Matter Experts by conducting Workshops, Interviews, Use Cases, Prototypes, Reading Documents, Market Analysis, Observations
Created Functional Requirement Specification documents – which include UMLUse case diagrams, Scenarios, activity, work Flow diagrams and data mapping. Process and Data modeling with MS VISIO.
Worked with Technical Team to create Business Services (Web Services) that Application could leverage using SOA, to create System Architecture and CDM for common order platform.
Designed Payment Authorization (Credit Card, Net Terms, and Pay Pal) for the transaction/order entry systems.
Implemented A/B Testing, Customer Feedback Functionality to Gateway.com
Worked with the DW, ETL teams to create Order entry systems Business Objects reports. (Full Client, Web I)
Worked in a cross functional team of Business, Architects and Developers to implement new features.
Program Managed Enterprise Order Entry Systems – Development and Deployment Schedule.
Developed and maintained User Manuals, Application Documentation Manual, on Share Point tool.
Created Test Plansand Test Strategies to define the Objective and Approach of testing.
Used Quality Center to track and report system defects and bug fixes. Written modification requests for the bugs in the application and helped developers to track and resolve the problems.
Developed and Executed Manual, Automated Functional, GUI, Regression, UAT Test cases using QTP.
Gathered, documented and executed Requirements-based, Business process (workflow/user scenario), Data driven test cases for User Acceptance Testing.
Created Test Matrix, Used Quality Center for Test Management, track & report system defects and bug fixes.
Performed Load, stress Testing’s & Analyzed Performance, Response Times. Designed approach, developed visual scripts in order to test client & server side performance under various conditions to identify bottlenecks.
Created / developed SQL Queries (TOAD) with several parameters for Backend/DB testing
Conducted meetings for project status, issue identification, and parent task review, Progress Reporting.

AMC MORTGAGE SERVICES, CA, USA Oct 04 – Dec 05

Business Analyst

The primary objective of this project is to replace the existing Internal Facing Client / Server Applications with a Web enabled Application System, which can be used across all the Business Channels. This project involves wide exposure towards Requirement Analysis, Creating, Executing and Maintaining of Test plans and Test Cases. Demands understanding and testing of Data Warehouse and Data Marts, thorough knowledge of ETL and Reporting, Enhancement of the Legacy System covered all of the business requirements related to Valuations from maintaining the panel of appraisers to ordering, receiving, and reviewing the valuations.

Responsibilities:

Gathered Analyzed, Validated, and Managed and documented the stated Requirements. Interacted with users for verifying requirements, managing change control process, updating existing documentation.
Created Functional Requirement Specification documents – that include UML Use case diagrams, scenarios, activity diagrams and data mapping. Provided End User Consulting on Functionality and Business Process.
Acted as a client liaison to review priorities and manage the overall client queue. Provided consultation services to clients, technicians and internal departments on basic to intricate functions of the applications.
Identified business directions & objectives that may influence the required data and application architectures.
Defined, prioritized business requirements, Determine which business subject areas provide the most needed information; prioritize and sequence implementation projects accordingly.
Provide relevant test scenarios for the testing team. Work with test team to develop system integration test scripts and ensure the testing results correspond to the business expectations.
Used Test Director, QTP, Load Runner for Test management, Functional, GUI, Performance, Stress Testing
Perform Data Validation, Data Integration and Backend/DB testing using SQL Queries manually.
Created Test input requirements and prepared the test data for data driven testing.
Mentored, trained staff about Tech Guide & Company Standards. Set-up and Coordinate Onsite offshore teams, Conduct Knowledge Transfer sessions to the offshore team.

Lloyds Bank, UK Aug 03 – Sept 04
Business Analyst
Lloyds TSB is leader in Business, Personal and Corporate Banking. Noted financial provider for millions of customers with the financial resources to meet and manage their credit needs and to achieve their financial goals. The Project involves an applicant Information System, Loan Appraisal and Loan Sanction, Legal, Disbursements, Accounts, MIS and Report Modules of a Housing Finance System and Enhancements for their Internet Banking.

Responsibilities:

Translated stakeholder requirements into various documentation deliverables such as functional specifications, use cases, workflow / process diagrams, data flow / data model diagrams.
Produced functional specifications and led weekly meetings with developers and business units to discuss outstanding technical issues and deadlines that had to be met.
Coordinated project activities between clients and internal groups and information technology, including project portfolio management and project pipeline planning.
Provided functional expertise to developers during the technical design and construction phases of the project.
Documented and analyzed business workflows and processes. Present the studies to the client for approval
Participated in Universe development – planning, designing, Building, distribution, and maintenance phases.
Designed and developed Universes by defining Joins, Cardinalities between the tables.
Created UML use case, activity diagrams for the interaction between report analyst and the reporting systems.
Successfully implemented BPR and achieved improved Performance, Reduced Time and Cost.
Developed test plans and scripts; performed client testing for routine to complex processes to ensure proper system functioning.
Worked closely with UAT Testers and End Users during system validation, User Acceptance Testing to expose functionality/business logic problems that unit testing and system testing have missed out.
Participated in Integration, System, Regression, Performance, and UAT – Using TD, WR, Load Runner
Participated in defect review meetings with the team members. Worked closely with the project manager to record, track, prioritize and close bugs. Used CVS to maintain versions between various stages of SDLC.

Client: A.G. Edwards, St. Louis, MO May’ 2005 – Feb’ 2006

Profile: Sr. Business Analyst/System Analyst

Project Profile: A.G. Edwards is a full service Trading based brokerage firm in Internet-based futures, options and forex brokerage. This site allows Users (Financial Representative) to trade online. The main features of this site were: Users can open new account online to trade equitiies, bonds, derivatives and forex with the Trading system using DTCC’s applications as a Clearing House agent. The user will get real-time streaming quotes for the currency pairs they selected, their current position in the forex market, summary of work orders, payments and current money balances, P & L Accounts and available trading power, all continuously updating in real time via live quotes. The site also facilitates users to Place, Change and Cancel an Entry Order, Placing a Market Order, Place/Modify/Delete/Close a Stop Loss Limit on an Open Position.

Responsibilities:

Gathered Business requirements pertaining to Trading, equities and Fixed Incomes like bonds, converted the same into functional requirements by implementing the RUP methodology and authored the same in Business Requirement Document (BRD).
Designed and developed all Narrative Use Cases and conducted UML modeling like created Use Case Diagrams, Process Flow Diagrams and Activity Diagrams using MS Visio.
Implemented the entire Rational Unified Process (RUP) methodology of application development with its various workflows, artifacts and activities. Developed business process models in RUP to document existing and future business processes. Established a business Analysis methodology around the Rational Unified Process.
Analyzed user requirements, attended Change Request meetings to document changes and implemented procedures to test changes.
Assisted in developing project timelines/deliverables/strategies for effective project management.
Evaluated existing practices of storing and handling important financial data for compliance.
Involved in developing the test strategy and assisted in developed Test scenarios, test conditions and test cases
Partnered with the technical areas in the research, resolution of system and User Acceptance Testing (UAT).

The Business Analyst’s Role in Gathering Requirements

Software development teams create all types of software for all types of industries. So the software can be vastly different between companies, but all companies have the same goal in mind: develop quality software on time, on budget, and that meets the customer’s real needs.

Once the scope of a project has been defined, the next step is for the business analyst to gather complete requirements. This is the most important task for a business analyst.

The business analyst (BA) is responsible for determining where to find the requirements. Usually they will have subject matter experts (SMEs) and/or users of the software to gather requirements from.

The BA is also responsible for defining the approach they will use for gathering the requirements. They might have a meeting in a conference room with everyone present, they may do a combination of in-person and by conference call, or they may do several smaller sessions if people are in different locations/time zones.

The BA must obtain detailed and complete requirements. Here’s an example of a vague requirement: “Need the ability to take payments”.

Example of a more detailed requirement: “Need the ability to take payments via Master Card, Visa, debit cards, and checks”.

In the above example, there would still be more requirements that would spin off of that one, but by identifying the more detailed initial requirement, it helps the BA to know what other questions to ask related to accepting payments.

The BA is also responsible for prioritizing requirements. Some companies use something like “Must Have, Nice to Have, Optional” and others may use a numbering priority like 1-3 with 1 meaning must have and going down from there.

It’s important to do this prioritizing step because it sometimes comes into play when considering scope of the project. When projects must be completed by a specific date (as most do), sometimes the scope of the project needs to change in order to meet that date. It helps to know which requirements are most important vs. least important when the project team is determining what could be held off for a later release instead of going to production in the initial release.

Eliciting requirements is the most important task a business analyst has on a project. The requirements will be used by the development team to build the software and if you do not have clear and concise requirements, the software will be missing functionality or contain incorrect functionality, and will not meet the expectations or needs of your business partners.

Business Analysts – How to Define Your Role to Keep Your Job in a Recession

While industry experts agree that business analysts are essential to IT organizations, few know specifically what they do. Underscoring this, a recent survey by the noted research firm Forrester entitled, The New Business Analyst, said:

Everyone agrees on the importance of the business analyst role, but few know exactly what it is that business analysts do … a new breed of business technology analyst will emerge to play a new role implementing changes to business policies directly within supporting software.

What does this means for today’s business analysts, particularly in this economy? In short, they must proactively define their roles to keep their jobs.

How to Decide What Type of Business Analyst You Are

The survey mentioned above said that there are basically two types of business analysts: those focused on business, and those focused on IT. But, it went on to say that the lines between the two were becoming ever more fuzzy. This presents two options to business analysts – they can broaden their job responsibilities and straddle the fence between two disciplines. Or, they can narrow it, focusing on a specific niche.

Which one should you choose – IT or business? That depends on the organization you work for and/or your long-term career objectives.

Food for Thought: In a depressed economy, one would think that broadening your skill set is the way to go; ie, become a jack-of-all-trades. However, this is not necessarily true. Becoming the go-to professional in a specific niche can be just as valuable in keeping your job and/or landing lucrative consulting assignments.

Clearly defining your short- and long-term career objectives will help you decide.

Kingsley Tagbo recommends the Business Analyst Boot Camp Training Program. The Business Analyst Boot Camp is an affordable, convenient and effective training program for business analysts who want to take their career to the next level.

The Business Analyst Boot Camp provides Live, Online, Video Based, Web Based, Instructor Led, Hands-On Beginner to Advanced Professional Training on Business Analysis Tools, Skills and Techniques including UML Training, Agile Training, SDLC Training, Requirements Engineering Training, Elicitation Techniques Training, Use Case Training, Business Modeling Training and More!